faqs

All over Australia but not allowed for off roading and unsealed road.you can drive on sealed road only and where it is safe according to australian road laws.

21+

If your drivers licence is not completely in English, it will need to be accompanied by an International Drivers Permit or Official Translation. All documents must be original. Photocopies are not accepted.

We’ll charge for one more extra day as we work on 24 hours schedule. 30-minutes grace period will be given.

No.

Debit cards and Credit Cards including Visa and MasterCard for the payment of the rental. A surcharge applies to all direct debit and Credit Card payments. We do not accept payment from Amex or Diners Club Cards. For more details

Yes. Security will be refunded within 5-7 business days.

No, another person card is not allowed.

Please contact office.

In Australia, the most important documents you will need to pick up your rental car is your driver's licence and a credit card. We are happy to provide you more details about licence if required. Additionally, you may also be asked to present your passport if you are not an Australian citizen. Here is a summary of the items you will need to bring with you to the depot to collect your car:

Yes. Baby seats and child booster seats can be requested during the booking process if pick-up is more than 48 hours away. If you have already booked your rental car, you will need to contact our Customer Care Team. You can also reply to the confirmation email advising your child's age.

We do allow additional drivers, each with varied policies and charges. Additional drivers will must present their drivers licence at pickup. Please enquire for specific charges for additional drivers and Terms and Conditions.

Smoking is not permitted in rental vehicles in Australia. It is an offence in some Australian states to smoke in a vehicle where some passengers are under 18 years of age.

If your drivers licence is not completely in English, it will need to be accompanied by an International Drivers Permit or Official Translation. All documents must be original. Photocopies are not accepted.

Yes. You will be required to present your credit card at the rental counter when you collect your hire car. The credit card holder will need to be present to sign the rental agreement.

Your security bond will be returned to your credit card after your rental concludes provided there are no extra charges. The amount of time it takes for your bond to be returned can be from 7-10 working days.